Privacy Policy

Threadline Systems Inc.

Last Updated: December 15, 2024

Threadline Systems Inc. ("Threadline," "we," "us," or "our") operates a software platform that helps screen printing, embroidery, and apparel businesses manage jobs, orders, communications, and operational workflows (the "Service").

This Privacy Policy explains how we collect, use, store, and protect personal information, including data accessed through Google APIs such as Gmail, when you use the Service.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

  • Account information (name, email address, company name)
  • Configuration and operational data entered into Threadline
  • Communications you send to us (support requests, feedback)

b. Information Accessed via Google APIs (With Your Consent)

If you choose to connect your Google account (for example, Gmail), we may access Google user data strictly as authorized by you during the OAuth consent process.

Depending on the features you enable, this may include:

  • Email metadata and/or message content
  • Sender, recipient, subject line, timestamps
  • Attachments associated with messages

We do not access your Google data unless you explicitly grant permission.

2. How We Use Google User Data

Threadline accesses and uses Google user data only to provide user-facing features that you explicitly enable within the Service.

Examples include:

  • Importing relevant email messages into a job or order workflow
  • Sending emails on your behalf related to quotes, orders, or production updates
  • Displaying selected email messages inside Threadline at your request

We do not use Google user data for advertising, profiling, or unrelated analytics.

3. Limited Use of Google User Data

Threadline's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

  • Google user data is used only to provide or improve user-facing features within Threadline.
  • Google user data is not sold, rented, or shared with third parties for advertising or marketing purposes.
  • Google user data is not used to train generalized or third-party AI or machine learning models.
  • Any data displayed to human users is shown only at your explicit request (for example, when you view an email inside the app).

4. AI-Assisted Features

At your request, Threadline may use third-party AI services to assist with drafting emails, summarizing messages, or extracting structured order information from emails you select. Email content is sent to AI providers only when you explicitly initiate an AI-assisted action.

Threadline does not allow AI providers to use Google user data to train or improve generalized machine learning models, and does not retain raw email content beyond what is necessary to perform the requested task.

5. Human Access to Data

Threadline employees and contractors do not read or review Google user data unless one of the following applies:

  • You explicitly request assistance and grant permission for support purposes
  • Access is required to investigate security issues, bugs, or abuse
  • Access is required to comply with applicable law

All access is logged and limited to what is necessary.

6. Data Storage and Security

We take data security seriously and apply industry-standard safeguards.

Security Measures Include:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Restricted internal access controls
  • Secure storage of OAuth tokens and credentials

We retain Google user data only for as long as needed to provide the enabled functionality or until you revoke access.

7. Data Sharing and Transfers

We do not transfer or share Google user data with third parties except:

  • To provide the core Service functionality you requested
  • To comply with legal obligations
  • To protect the security and integrity of our systems

We do not:

  • Sell Google user data
  • Share Google user data with advertising platforms
  • Use Google user data for credit scoring or lending decisions

8. Your Choices and Controls

You are always in control of your data.

You may:

  • Revoke Google account access at any time via your Google Account settings
  • Disconnect Gmail or other integrations from within Threadline
  • Request deletion of stored data associated with your account

When access is revoked, we permanently delete associated OAuth tokens and stop accessing Google data.

9. Data Retention

We retain personal and Google user data only as long as necessary to:

  • Provide the Service
  • Meet legal, accounting, or security obligations

You may request deletion of your data at any time, subject to legal requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes materially affect how we use Google user data, we will update this page and, where appropriate, notify users.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Threadline Systems Inc.

Email: privacy@usethreadline.com

Website: https://usethreadline.com

Important Google Disclosure

Threadline's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.